At knifekings.shop , we prioritize customer satisfaction and stand behind the quality of our products. Our Refund and Returns Policy is designed to ensure fairness and clarity for all our valued customers.
Please take note of the following guidelines:
Returns on Steel Products:
Returns on steel products are accepted only in cases where the item is damaged or defective upon receipt. Due to the proprietary nature of Damascus designs and holders, we do not accept returns for reasons beyond damage or defects. This policy is in place to safeguard against potential misuse or unauthorized reproduction of our unique designs.
Return & Exchange Policy Overview:
Returns for Leather Products:
Defective Items: Customers must notify us within 7 days of receipt to request a refund or exchange for a new item.
Incorrect Items: Items must be returned in their original, unused condition with all original packaging.
Non-Refundable Scenarios:
Change of Mind: We do not offer refunds or exchanges due to a change of mind.
Size Issues: Please refer to our size guide on each product page; we do not accept refunds or exchanges for size-related issues.
Opened or Used Products: Products that have been opened or used are not eligible for return.
Shipping Costs:
Customers are responsible for covering the shipping costs for returning items. Please note that shipping charges are non-refundable.
Special Conditions:
Custom & Personalized Orders: These orders are final sale and cannot be returned or refunded once full payment is received.
Discounted & Sale Items: Items purchased at a discounted price or during a sale are non-refundable.
Initiating a Return:
To start the return process, please have your original order number ready and contact our Customer Service team at contact@knifekings.shop . Once your return/refund request is approved, you will receive further instructions via email.
Damages or Issues:
Upon receiving your order, please inspect it immediately. If you find the item to be defective, damaged, or incorrect, please contact us promptly so that we can address the issue accordingly.
Exchanges:
If you need to exchange an item, we recommend treating it as a return and placing a new order for the correct item. This ensures timely processing and helps us manage our inventory effectively.
Cancellation Policy:
We regret to inform you that we do not accept cancellations. However, please reach out to us if you encounter any issues with your order, and we will assist you promptly.
Thank you for choosing knifekings. Your satisfaction is important to us, and we appreciate your understanding and cooperation with our policies. For any further inquiries or assistance, please do not hesitate to contact us.
If you have questions or comments about Refund and Returns Policy OR Privacy Policy, please contact us at:
contact@knifekings.shop